East Valley-Regional Manager Full Time

We’re Keep It Cut, a fast-growing brand with 11 men’s salons dedicated to delivering consistent, high-quality haircuts and exceptional service. We’re seeking a hands-on Regional Manager to lead our shop managers and ensure each location operates smoothly, successfully, and in alignment with our mission, vision, and values.

This role combines leadership with frontline involvement—splitting time between the cutting floor and regional operations. The ideal candidate leads with integrity, builds strong teams, elevates the customer experience, ensures operational compliance, and drives financial growth.

If you’re passionate about team development, client satisfaction, and operational excellence, we want to hear from you.

Responsibilities: 

• Operations:
  • Audit shops to ensure compliance with local, state, and federal laws, and Board of Cosmetology requirements
  • Compliance audit of all shop policies, procedures, and operations
  • Develop and implement processes to maintain team member haircut quality
  • Develop monthly goals with each Shop Manager to ensure sales consistency and growth
  • Assist Shop Managers in resolving client issues
  • Assist Shop Managers in resolving software and technology issues
  • Visit each shop a minimum of twice a month
• Marketing:
  • Audit 4-wall Marketing to ensure the client experience is exceptional from start to finish
  • Review Secret Shops and provide feedback to the Shop Manager
  • Develop and execute training plans as needed to improve 4-Wall Marketing (Sales, customer service skills, communication, etc.)
  • Post to Social Media twice weekly
  • Assist with developing relationships with salon schools and presenting to students quarterly
  • Assist with presenting an advanced men’s hair cutting course quarterly
• Team Coordination:
  • Hire, train, review, performance manage, and de-hire Shop Managers
  • Provide daily support to Shop Managers
  • Perform weekly, monthly, and annual performance management for Shop Managers
  • Develop a management succession plan by identifying and developing future leaders
  • Manager Shop Manager time off requests to ensure adequate coverage
  • Assist the Shop Manager in resolving team member conflicts
  • Provide counsel to the Shop Manager in performance management and approve all terminations
  • Act as interim Shop Manager during position vacancies
• Leadership:
  • Embody and articulate the vision of the Keep It Cut brand
  • Follow the company strategy to drive the implementation of programs and initiatives
  • Hold Leadership Team meetings monthly
  • Develop, train, and coach the Shop Managers individually
  • Plan, lead, and participate in group Leadership Team education
  • Attend outside technical education opportunities to continue personal growth
  • Participate in continued personal Leadership training
  • Provide recognition and appreciation of Shop Managers
• Other:
  • Assist in the future development of Keep It Cut operations, policies, and procedures
  • Provide after-hours on-call support as needed
  • Perform duties of a stylist as outlined in the Shop Stylist Position Description
  • Perform duties of Shop Manager as outlined in Shop Manager Position Description (as needed)
  • Fill in for other Regional Managers as needed during absences
  • Other duties as assigned

Benefits:

• Performance Bonus
• Paid Time Off
• Health, Dental, Vision, Life, and Disability insurance (a portion paid by Keep It Cut)
• Employer Matching Retirement Plan
• The company provides Andis, Oster, and Wahl tools
• Two Professional Shear Sharpenings a year
• Ongoing Paid Education

Position Specifications:

• Current Arizona Cosmetology or Barber License
• 3+ Years salon industry experience with an emphasis on technical skills
• Knowledge of current haircut trends and styles
• 3+ Years of providing management and leadership development for a team
• Experience in salon recruiting, interviewing, and team development
• Experience in operations and sales management
• Excellent communication, customer service, and conflict resolution skills
• Ability to work in the field with minimal supervision
• Regularly requires the ability to stand for a minimum of 6 hours while completing haircuts
• Frequently requires the ability to stoop, kneel, and crouch as well as lift and carry up to 25 lbs.
• Have and maintain a valid Driver’s License, keep driving record free of chargeable accidents, speeding, safety, or other violations
• Have and maintain a reliable source of transportation

**This is not an entry-level position; only qualified applicants will be considered.**