Operations Assistant Full Time

Objective:

The Operations Assistant supports the organization by managing a range of customer service, human resources, administrative, operations, and project coordination tasks. This role ensures smooth daily operations and supports long-term organizational goals. Operations Assistant partners with company leadership to develop and maintain brand excellence in conjunction with the company mission, vision, and values. Responsibilities are estimated to be 75% in the office/remote and 25% out in the field.

Responsibilities:

• Customer Service
  •  Responding to customer inquiries, complaints, and online reviews
  • Sorting and addressing manager requests
•  Human Resources:
  • Handling onboarding and termination processes
  •  Assisting with benefits enrollment and administration
  • Processing payroll biweekly
  • Assisting with company recognition and appreciation program
• Administrative:
  •  Managing and organizing files, receipts, and correspondence
  • Processing overdue payments, chargebacks, and membership cancellations
  • Maintaining calendars and updating tracking spreadsheets
  • Updating licenses and permits
•  Operations:
  •  Overseeing quarterly maintenance, emergency repairs, and shear sharpening schedules
  • Troubleshooting IT issues remotely and on-site
  • Facilitating inter-location deliveries
  • Providing after-hours support for emergencies
• Project Management:
  • Coordinating company events
  •  Assisting with store buildouts and upgrades
•  Analytical:
  • Managing retail/supply inventory system
  • Updating reports
  • Auditing reports
  • Performing retail and service pricing analysis and implementation (depending on experience level)
  • Creating ad hoc reports (depending on experience level)
•  Leadership:
  •  Embodying and articulating the vision of the Keep It Cut brand
  • Following company strategy to drive the implementation of programs and initiatives
  • Partnering with leadership to implement the Keep It Cut strategy and programming
• Other:
  •  Assisting Ownership in the future development of Keep It Cut operations, policies, and procedures
  • Other duties as assigned
• Position Specifications:
  •  Strong organizational skills: Ability to prioritize tasks, manage multiple projects simultaneously, and maintain order in a fast-paced environment
  • Attention to detail: High accuracy in data entry and document processing
  • Communication skills: Clear and concise communication both verbally and in writing
  • Technical proficiency: Proficient in Microsoft Office Suite (Excel, Word, Outlook)
  • Problem-solving skills: Ability to identify issues, analyze data, and propose solutions
  • Teamwork: Collaborate effectively with colleagues across the organization
  • Excellent communication, customer service, and conflict resolution skills
  • Ability to work in the field with minimal supervision
  • Frequently, requires the ability to stoop, kneel, and crouch as well as lift and carry up to 40lbs
  • Have and maintain a valid Driver’s License, and keep a driving record free of chargeable accidents, speeding, safety, or other violations.
  • Have and maintain a reliable source of transportation

Benefits:

• $25.00 an hour
• Paid Time Off
• Health Insurance available (a portion paid by Keep It Cut)
• Dental/Vision/Life/Disability insurance
• 401K with up to a 3.5% match